The (de)Evolution of Grocery Delivery

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The other day I realized I was running out of some staples like Apple Turnovers, bakery bagels and bakery donuts, oh and I also needed some milk.

Now within five minutes of me are three major supermarkets– I dislike many things about all of them but becuase I rotate my loyalty I often forget what made them make me move on (It’s you it’s not me).

It was late in the afternoon and I was knee deep in work, so I quickly flipped open my laptop and placed a delivery order at SHAWS ™ — eleven items. Small delivery charge, but you PRE-TIP the driver and I have a big problem with that.

See I don’t feel like I should tip you until you’ve done something and at the point of this transaction you don’t even know I’ve placed an order. But I went ahead anyway– the order was picked quickly and it was mostly all correct, delivery occurred pretty much as advertised but my requests of where to drop it off was ignored and when I went around the house to get them I was horrified to see that it looked like the groceries had been tossed on the porch, the donuts were basically out of the bag and sideways– not great for donuts.

I carried the four bags back inside cursing the idiot kid who dropped these off. Now this is upsetting sure enough but it’s better than where it used to be. I would order an item on sale, which I knew was on a massive endcap and would get a notification that it was out of stock. I notice now there are more in store shoppers than actual customers which is a big indicator of how much we all hate shopping with you. They’ve done a much better job of finding the right item, and getting them bagged correctly.

That’s bad news for stores, because one of the things that drives profits is impulse buys and those are impossible to generate if I’m ordering from my laptop.

But it is what it is. I’m too lazy to go get my own groceries and the kid is to lazy to make sure my donuts are not abused– difference is I’m not the one getting tipped.

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